Taken from Cert-EX0-101
Related Exam: ITIL Cert-EX0-101 ITILCert: ITIL Foundation Certification in IT Service Management version 3 (2011 Update)
Item Number: Cert-EX0-220.127.116.11
Which of the following assets can be categorized as resources for an IT service organization?
Previous question and answer:
Taken from Cert-CAPM3ED
Related Exam: PMI Cert-CAPM3ED PMCert: Certified Associate in Project Management Third Edition
Item Number: Cert-CAPM3ED.3.9.10
Your company is executing a turnkey project for setting up a call center for a client. One of the key activities is to set up a dedicated high-speed communication network between the client's offices in North America and Asia. The planned finish date for the project is delayed because of a delay in setting up this communication network. To assess the situation, you would need to use all of the following tools, EXCEPT:
Stakeholder analysis is used in the Communications Planning process to analyze the information needs of all the stakeholders in the project and learn how to satisfy those needs.
Variance analysis is a tool used in Performance Reporting to compare actual project performance with planned performance.
Performance reviews are meetings held to evaluate the project progress and status. It is a tool used for Performance Reporting and would be required in this scenario at this stage.
Earned Value Analysis is the most common tool used for Performance Reporting. It uses standard calculations to measure project performance.
- 1. A Guide to the Project Management Body of Knowledge - PMBOK Guide 3rd Edition - Project Communications Management - 10.3.2 Performance Reporting: Tools and Techniques