Taken from Cert-EX0-101
Related Exam: ITIL Cert-EX0-101 ITILCert: ITIL Foundation Certification in IT Service Management version 3 (2011 Update)
Item Number: Cert-EX0-184.108.40.206
Which component of Facilities Management is responsible for ensuring that physical conditions within the data centers or computer rooms are maintained at the correct levels?
Previous question and answer:
Taken from Cert-PMP4ED
Related Exam: PMI Cert-PMP4ED PMCert: Project Management Professional Fourth Edition
Item Number: Cert-PMP4ED.2.14.8
During project execution, you discover the need for an additional mid-level manager to coordinate a specific phase of the project. The need for this coordinating manager position was not anticipated, but now it must be implemented. It will involve adding a management layer between you and the team working on Phase B of the project. Which action would be appropriate?
- You should modify the communications management plan. Adding a management layer between you and the team working on Phase B of the project will likely mean that the team will report to the new coordinating manager, who in turn will report to you. This will change the communication flow.
You do not need to restructure the entire project team. Such a step is too drastic given that only one position is being created in one specific and clearly defined place in the project structure.
At this stage, you should not have all e-mail from the Phase B team members routed through the new manager before it reaches you. Such a step may be needed as part of a change to the communications management plan, but this step alone is not adequate to address all possible channels of communication. For instance, it does not address telephone communications. Moreover, this action does not specify that the communications management plan is being updated accordingly. Circumventing or ignoring project plans and processes is not advised.
You should not necessarily call a face-to-face meeting for the entire project team to introduce the new team member. It may not be necessary, efficient, or practical to call the entire team together for a face-to-face meeting. Although it might be a good idea to introduce the new coordinating manager to the Phase B team, a less intrusive introduction (such as an e-mail message) might suffice.
- A Guide to the Project Management Body of Knowledge - PMBOK Guide 4th Edition - Project Communications Management - 10.2.3 Plan Communications: Outputs