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Taken from Cert-PMP4ED
Related Exam: PMI Cert-PMP4ED PMCert: Project Management Professional Fourth Edition
Item Number: Cert-PMP4ED.2.13.12


Responsibility, self-actualization, professional growth, and recognition are motivating agents according to which motivational theory?



Previous question and answer:

Taken from Cert-EX0-101
Related Exam: ITIL Cert-EX0-101 ITILCert: ITIL Foundation Certification in IT Service Management version 3 (2011 Update)
Item Number: Cert-EX0-101.3.12.1


A new supplier manager has been hired by your organization. With which agreements should this person be primarily concerned?


A new supplier management will be primarily concerned with underpinning contracts.

Service level managers should be primarily concerned with SLAs and OLAs. A service catalog manager should be primarily concerned with the service catalog.

Underpinning contracts are used to define the provision of goods and services by suppliers. The Supplier Management and Service Level Management processes review underpinning contracts on a regular basis.

References:

Foundations of IT Service Management with ITIL 2011, Service Design Processes, Supplier Management, pp. 151-155



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