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Today's Question
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Taken from Cert-PMP4ED
Related Exam: PMI Cert-PMP4ED PMCert: Project Management Professional Fourth Edition
Item Number: Cert-PMP4ED.3.8.31
Which procurement document solicits information about a piece of equipment that you may need to buy?
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Previous question and answer:
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Taken from Cert-EX0-101
Related Exam: ITIL Cert-EX0-101 ITILCert: ITIL Foundation Certification in IT Service Management version 3 (2011 Update)
Item Number: Cert-EX0-101.5.3.11
Which resource of the Service Design phase is divided into two parts: one part that gives information regarding a client's services and one part that gives information regarding the technical aspects needed to support the client's services?
- The Service Catalog of the Service Design phase is divided into two parts: the Business Service Catalog that gives information regarding a client's services and the Technical Service Catalog that gives information regarding the technical aspects needed to support the client's services. The Service Catalog is a subset of the Service Portfolio. The Service Catalog Manager is responsible for the Service Catalog and must perform the following duties:
- Ensure that all operational services are recorded in the Service Catalog.
- Ensure that information in the Service Catalog is accurate.
- Ensure that information in the Service Catalog is consistent with information in the Service Portfolio.
The Service Portfolio gives information regarding every service, including service status, service development, and service execution. It includes both active and inactive services.
The Business Service Catalog is the part of the Service Catalog that gives information regarding a client's services. It is sometimes called the Customer Service Catalog and details all operational services. The Business Service Catalog is available for the customers to view.
The Technical Service Catalog is the part of the Service Catalog that gives information regarding the technical aspects needed to support the client's services. It is not visible to the customers.
References:
- Foundations of IT Service Management with ITIL 2011, Service Design Processes, Service Catalog Management, pp. 130-133.
Office of Government Commerce. Foundations of IT Service Management Based on ITIL v3, Chapter 10: Functions and Processes in Service Design, 10.1 Service Catalogue Management, pp. 193-195.
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