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ITIL is the de facto international standard framework of best practices in IT Service Management. The IT Infrastructure Library (ITIL) contains a comprehensive description of the processes involved in managing IT infrastructures. ITIL is relevant to anyone involved in the delivery or support of IT services. Whether you are managing day-to-day IT services, or establishing and refining existing processes, ITIL can help you apply internationally proven best practices for the IT services and support you provide. ITIL® is a registered trade mark of AXELOS Limited
Required Exam (Version 3)
ITIL2011 - ITIL® Foundation Certificate in IT Service Management 2011