Transcender Return Policy



For Mail/UPS Shipments - Transcender will accept unopened products for refund up to 30 days from the date of purchase. No products will be accepted for refund once a system key has been activated. If part of a package or Transcender Pak is returned, the Pak price is forfeited and any products retained by the customer revert to their individual prices. Transcender will credit the remaining amount due.

For Electronic Shipments - Transcender will accept practice exams for refund up to 30 days from the date of purchase provided no system key was activated. No returns or refunds will be granted for practice exams purchased for delivery via electronic download or for electronic activation once a system key has been activated, except under the terms and conditions of Transcender's Money-Back Guarantee. Our eLearning products are not eligible for a refund. Our professional development online courses are available for a return within 5 business days from purchase.

Exchange Policy

For Mail/UPS Shipments - Transcender will accept unopened products in exchange up to 90 days from the date of purchase. No products will be accepted for exchange once a system key has been activated. The customer is responsible for all shipping and handling charges, as well as any difference in retail price.

For Electronic Shipments- Transcender will accept products for exchange up to 90 days from the date of purchase provided no system key was activated. No exchanges will be accepted for products purchased for delivery via electronic download or for electronic activation once a system key has been activated. The customer is responsible for any difference in retail price.


Terms and Conditions

  • Transcender does not guarantee successful delivery via download. If the customer is unable to download the product successfully, the customer may have the product delivered via one of our alternative shipping methods.
  • The customer is responsible for all shipping and handling charges.
  • Returns and Refunds do not apply to workstation license, study guide, eLearning, lab simulator, Office 2010 or 2013 products, professional development or test voucher purchases.


To Claim Our Guarantee
In the unlikely event you need to claim our Pass-the-First-Time Guarantee, simply complete our downloadable form and mail it back to us along with the product (including original CD) and a copy of your failing score report.