Transcender :: 6 Months Pass Guarantee Policy

Pass the Exam the First Time—Or Your Money Back!*

Transcender's 6-month Pass-the-First-Time Guarantee is a statement of our absolute confidence in our product—and our commitment to your satisfaction. To maximize your chances of passing the certification exam the first time you take it, we strongly recommend that you have experience with the technology you are certifying on, coupled with one of our Transcender® products.

Transcender ® offers a 6-months Pass-the-First-Time Guarantee* on our Transcender Practice Exams. If you buy a Transcender® Practice Exam and fail the corresponding vendor exam within 6 months*, simply return the product to us for a full refund.
Terms and Conditions*

The 6-month Pass-the-First-Time Guarantee applies only to single user-licensed Transcender® practice exams and Transcender® paks that are purchased directly from

This Guarantee period is valid for practice exams purchased and activated within 6-months from purchase. Exam failures that occur before purchase and/or activation do not qualify for the guarantee. When you claim our Pass-the-First-Time Guarantee, all downloaded products must be deleted and CDs must be returned.

Terms and Conditions of the 6-Month Pass-the-First-Time Guarantee*
Below are some things to note before claiming our Pass-the-First-Time Guarantee.

  • The individual who is requesting a refund must be the individual who purchased the product. Transfers do not apply.
  • Returns must be dated no later than 10 business days after the failing score report date.
  • Refunds can only be credited to the card used for your original order. If your card is no longer valid, your refund will be issued via check.
  • If the purchase is a Transcender® Practice Exam Pak containing multiple practice exams, the 6-month guarantee period applies to each individual title, the refund amount will be for the applicable portion of that pak.
  • Does not apply to workstation license, extensions, study guide, eLearning, lab simulator, Office 2010 or 2013 products, professional development or test voucher purchases.
  • Shipping costs are non-refundable.

Additionally, if you received promotional products with your purchase of a Transcender license and wish to claim the Pass-the-First-Time Guarantee, all promotional offers are forfeited. Any products retained by you revert to the individual single-user license price. Transcender will credit the remaining amount due based on the individual license prices.

To Claim Our Pass Guarantee
In the unlikely event you need to claim our Pass-the-First-Time Guarantee, simply complete our downloadable form and mail it back to us along with the product (including original CD) and a copy of your failing score report. Please see the form for more details.

We reserve the right to modify this Agreement at any time, and without prior notice, by posting amended terms on this website. 

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