Transcender :: 6 Months Pass Guarantee Policy

Pass the Exam the First Time—Or Your Money Back!

How confident is Transcender in the quality of our exam preparation products? So confident, in fact, that we offer an exceptional 6-months Pass-the-First-Time Guarantee on our Transcender Cert practice tests.

How Does It work?
If you buy a Transcender Cert practice test and fail the corresponding exam within 6 months of activation, simply return the product to us for a full, no-hassle refund.

Terms and Conditions*
Below are some things to note before claiming our Pass-the-First-Time Guarantee.

  • Shipping costs are non-refundable.
  • Applies only to single user-licensed Transcender Individual Exams and Transcender Practice Exam Paks that are purchased directly from Transcender.
  • Guarantee period covers 6-months within date of system key issuance. Exam failures that occur before this date do not qualify for the guarantee.
  • Claimant must be the registered user of the Transcender product.
  • If the purchase is a Transcender Practice Exam Pak containing multiple practice exams, the 6-months guarantee period applies to each exam.
  • Returns must be postmarked no later than 30 days after your failing score report date.
  • Refunds can only be credited to the card used for your original order. If your card is no longer valid your refund will be issued via check.
  • Does not apply to workstation license, LAN licenses, study guide or e-Learning purchases, Office 2010 or 2013 products, or test voucher purchases.
  • All refunds pursuant to the Pass-the-First-Time Guarantee will be prorated to reflect any Pak, Suite, or discounted pricing.
  • When you claim our Pass-the-First-Time Guarantee, all downloaded products must be deleted and all copies destroyed.

Additionally, if you received promotional products with your purchase of a Transcender license and wish to claim the Pass-the-First-Time Guarantee, all promotional offers are forfeited. Any products retained by you revert to the individual single-user license price. Transcender will credit the remaining amount due based on the individual license prices.

Kaplan's 6-months Pass-the-First-Time Guarantee is a statement of our absolute confidence in our product—and our commitment to your satisfaction. To maximize your chances of passing the certification exam the first time you take it, we strongly recommend that you have experience with the technology you are certifying on, coupled with one of our Transcender products.

To Claim Our Guarantee
In the unlikely event you need to claim our Pass-the-First-Time Guarantee, simply complete our downloadable form and mail it back to us along with the product (including original CD) and a copy of your failing score report. Please see the form for more details.

DOWNLOAD THE FORM NOW | Adobe Acrobat PDF form.

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