Transcender :: Privacy Policy Statement

Last Updated: August, 2011

Transcender
1015 Windward Ridge Parkway
Alpharetta, Georgia 30005
1-866-639-8765 (Toll Free)

This is the Privacy Policy for the Transcender Site. Your privacy is very important to us and we are committed to protecting it. We understand that our visitors and registered users need to be in control of their personal data. This Privacy Policy explains how and why we collect personal data from you and how we use it. Our Privacy Policy is designed to ensure that you are aware of how your personal data is being used and to provide you with choices about that use.

By visiting the Transcender Site or submitting your personally identifiable information to us, you accept the terms described in this Privacy Policy. From time to time we may modify these rules. We will notify you of any significant change by posting a notice on our home page and information collection forms. Your continued use of the Transcender Site after any modification indicates your agreement to the new terms.

Collection and Use of Personal Data
Personally Identifying Information. When you order our software, ask for a demonstration product, subscribe to our newsletters, fill out a survey, or request information on the Transcender Site, we will use our registration screens and online forms to collect personally identifying information such as your name, address, e-mail address, and credit card information ("personal data"). If you send us an e-mail or communicate with us offline, we may also collect the personal data that you voluntarily provide us at that time. For your security, Transcender does not retain your credit card number in any database. Each time you purchase Transcender products, we ask you to enter your credit card information again.

We may use your personal data in the following ways:

  • For the purpose for which you specifically provided the personal data, for example to fulfill your request to download our software or demo products, or to respond to a specific inquiry;
  • To send you updates and new releases for our software, or to provide future service and support for your use of our software;
  • To confirm that you did not experience problems in downloading or using our products, and to alert users of our demo products at the end of the license period;
  • If you are a registered user of our software, to tell you about the availability of updates, improvements, or fixes;
  • To provide you with timely and pertinent notices of product releases and service developments that address your needs and requirements.

"Tell A Friend" Referral Service. If you elect to use our referral service for informing a friend about the Transcender Site, we ask for your friend's name and email address.

When you submit the name and email address of a friend to our referral service, we store this data for the sole purpose of sending a one-time email to that person and tracking the success of our referral program. Anyone whose data has been submitted through the "tell a friend" function can contact us and request deletion of his or her data by sending an email to privacy@transcender.com .

Anonymous Information. You can visit most pages on the Transcender Site without giving us any personal data. Your visit may automatically provide us with anonymous data that is not linked to your personal data, such as your IP (Internet Protocol) address, browser type, operating system, domain name, access times, and referring web site addresses. Some parts of the Transcender Site use cookies and embedded pixel technologies to facilitate your use of the Web site and to track general traffic. You can learn more about these anonymous data collection devices in the section entitled Cookies, below.

We use your anonymous data to obtain general statistics regarding the use of the Transcender Site and its specific Web pages and to evaluate how our visitors use and navigate our Web site on an aggregate basis. We do not link your anonymous data with your personal data.

Sharing with Third Parties
We share your information only with service providers who help us to run this Transcender Site or to fulfill your requests. These service providers are restricted from using your data in any way other than for the service they are providing. Other than these service providers, Transcender does not share your data with any other third parties.
We may also need to disclose your personal data to third parties if we, in our sole discretion, believe it is required by law, to enforce our User Agreement or this Privacy Policy, or in connection with a sale or transfer of some or all of our assets in the Transcender Site.

Other than these limited exceptions, Transcender will not share your personal data without your permission.

Transfer to the United States
If you are located outside of the United States, please note that the personal data you provide to us will be transferred to the United States. Whenever you submit any personal data to us, you consent to this transfer.

Your Ability To Choose

You can let us know that you do not wish to receive any further information from us by clicking the unsubscribe box in your User Profile or clicking the unsubscribe link in the emails we send you. If you have any difficulty in using these opt-out mechanisms, please let us know in an email to privacy@transcender.com . Please put the words "opt-out" in the subject line and provide details on the problem you have encountered.

Please note that these opt-out mechanisms do not apply to email that we send you to (i) confirm your ability to use the down-loaded or online products you have requested, or (ii) provide product updates, corrections or enhancements.

Cookies
We use cookies to allow you to move quickly through our site, to allow you to take advantage of some of the Transcender Site's special features, and to collect information about your use of the Transcender Site. A cookie is a string of information that is sent by a Web site and stored on your hard drive or temporarily in your computer's memory. Cookies are small files and won't pose any significant disk-space concerns. Some cookies used by Transcender.com may remain on the user's computer after they leave the web site, but most are set to expire within 30-365 days.

Cookies benefit you by creating a more streamlined login process, keeping track of shopping cart additions and preserving order information between sessions. As we enable further customization of the site, cookies will help in assuring that the information provided to you will be relevant to your needs. You can disable our cookies using the cookie-menu on your Web browser, but doing so will prevent you from taking advantage of customization and certain security features. To learn more about cookies and browser functionality, search for "cookies" in the help function of your browser.
We use a service provider to track and analyze non-personal data, such as usage and volume statistical information from site visitors. This anonymous data will not be linked to your personal data. Our service provider, HBX, is certified by TRUSTe and its privacy policy is located at: www.websidestory.com/privacy/default.aspx.
In an effort to provide you with the most relevant Web site content and marketing materials, we may also use embedded pixel technologies to help track site usage and response to our marketing campaigns. Again, the anonymous information we capture through this mechanism is not linked to your personal data.

Security
Transcender is concerned with the security of your personal data. To keep that data secure, we restrict unauthorized access through protective policies, procedures, and technical measures. In addition, Transcender uses standard security protocols and mechanisms to transmit sensitive data such as credit card details.

Links to Other Web Sites
This Transcender Site may contain links to other Web sites. These other sites are not governed by this Privacy Policy. Be sure to look for the privacy policies that govern your use of these other Web sites.

Review and Correction; Questions

You may review and update your personal data by accessing your User Profile, or by emailing us at privacy@transcender.com . You can also send us any questions you have about the collection and treatment of your personal data via email at privacy@transcender.com.

Transcender
1015 Windward Ridge Parkway
Alpharetta, Georgia 30005
1-866-639-8765 (Toll Free)