Transcender Customer Care

Transcender :: Customer FAQs
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Access Transcender's Customer Care section for answers to some of your most frequently asked questions. You'll also find detailed information on how to order products, select shipping options and how to track your order once it's been shipped.
Ordering Options

  • Ordering Options
  • Shipping Options
  • International Orders:: Middle East & Asia
  • Payment Methods
  • Return & Exchange Policies


    FAQs: Cds & Downloads

  • I receive an error when trying to activate my product or using the automatic update feature.
  • Why am I being asked to activate my product(s) on the same machine again even though I have already activated them?
  • Upgrading my product caused it to crash.
  • When I download the file it has an .aspx extension/The install file asks what program to open it with when I double click on the file.
  • After I download, what do I do if I cannot find the product?
  • Can I rename the install file?

    		• System Requirements Recommended requirements:
  • Windows XP
  • P-III 500 MHz processor or faster
  • 256 MB RAM or more
  • 50 MB of hard drive space
  • Microsoft Internet Explorer 6.0+
  • IE security setting must be on medium or lower for the offline product

    Minimum requirements:
  • Microsoft Windows 98, Windows 2000, Windows NT with SP6, Windows Millennium, or Windows XP
  • P-II 400 MHz processor
  • 128 MB RAM
  • 50 MB of hard drive space
  • Microsoft Internet Explorer 5.5+ or Netscape Navigator 6.0+
  • IE security setting must be on medium or lower for the offline product

    Click here for Online Exam requirements


    • FAQs:: E-learning & Virtual Labs

  • What should I do if I've been away from my system and my session has timed out?

  • What can I do to prevent getting Run-time errors while on the vLab site?

  • My company proxies http (restricts telnet). Can I still run the vLab service from work?

  • I'm having connection or configuration problems during my telnet session, what should I do?

  • Why am I getting an Invalid Session error when I click Start?

  • What are the system requirements for the e-learning courses offered?



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