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Transcender ::
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FAQ's::
CD/Download
I receive an error when trying to activate my product or using the automatic update feature.
Why am I being asked to activate my product(s) on the same machine again even though I have already activated them?
Upgrading my product caused it to crash.
When I download the file it has an .aspx extension/The install file asks what program to open it with when I double click on the file.
After I download, what do I do if I cannot find the product?
Can I rename the install file?
FAQs:: E-Learning
What should I do if I've been away from my system and my session has timed out?
What can I do to prevent getting Run-time errors while on the vLab site?
My company proxies http (restricts telnet). Can I still run the vLab service from work?
I'm having connection or configuration problems during my telnet session, what should I do?
Why am I getting an Invalid Session error when I click Start?
What are the system requirements for the e-learning courses offered?
What is the latest version of the test engine?
System Requirements
Recommended requirements:
Windows XP
P-III 500 MHz processor or faster
256 MB RAM or more
50 MB of hard drive space
Microsoft Internet Explorer 6.0+
IE security setting must be on medium or lower for the offline product
Minimum requirements:
Microsoft Windows 98, Windows 2000, Windows NT with SP6, Windows Millennium, or Windows XP
P-II 400 MHz processor
128 MB RAM
50 MB of hard drive space
Microsoft Internet Explorer 5.5+ or Netscape Navigator 6.0+
IE security setting must be on medium or lower for the offline product
Click here for Online Exam requirements
Frequently Asked Questions
Test Engine Version
What is the latest version of the test engine?
Miscellaneous FAQs
How do I retrieve my history details?
Transcender engine has encountered an error and needs to close.
Experiencing issues with drag and drops, simulations, or grading isssues?
Activating/Updating FAQs
I receive an error when trying to activate my product or using the automatic update feature.
Error FAQs
When I try to select Preset Experience in my test, I receive Transcender Has encountered an Error and must close