Transcender :: Customer FAQs

System Requirements

Recommended requirements:
• Windows XP
• P-III 500 MHz processor or faster
• 256 MB RAM or more
• 50 MB of hard drive space
• Microsoft Internet Explorer 6.0+
• IE security setting must be on medium or lower for the offline product


Minimum requirements:
• Microsoft Windows 98, Windows 2000, Windows NT with SP6, Windows Millennium, or Windows XP
• P-II 400 MHz processor
• 128 MB RAM
• 50 MB of hard drive space
• Microsoft Internet Explorer 5.5+ or Netscape Navigator 6.0+
• IE security setting must be on medium or lower for the offline product
  Click here for Online Exam requirements
  
  
  

•  Frequently Asked Questions
  
  •  Error FAQs
    •   When I try to select Preset Experience in my test, I receive Transcender Has encountered an Error and must close
    •   When I try to Grade or Check History in my test, I receive Transcender Has encountered an Error and must close
  •  e-Learning Online Courses FAQs
    •   When I launch an e-Learning module do I need to accept the trusted applet certificates?
  •  Miscellaneous FAQs
    •   How do I place an order for someone else?
  •  Activating/Updating FAQs
    •   I receive an error when trying to activate my product or using the automatic update feature.
    •   Why am I being asked to activate my product(s) on the same machine again even though I have already activated them?