Transcender :: Customer FAQs

When I download the file it has an .aspx extension/The install file asks what program to open it with when I double click on the file.

Our download install files are named with a .exe extension. If your file downloads with another extension or your system does not know how open the file, you probably had a download accelerator running in the background during the download process. You can first try renaming the file by renaming the .aspx extension with .exe and see if that works. Otherwise, check your settings, turn off any download accelerators and redownload new files.

Related links for Downloading:

• I cannot find the files I just downloaded.
• Can I rename the install file?
• What do I do if the connection drops during the download process?
• When downloading, I am asked "Save to disk" or "Open from here", which do I choose?
• How do I download my product?

Related links for Installing:

• Connection with server failed during install.
• File size error during install.
• Program saying must reboot.
• How do I install my product?