Transcender :: Customer FAQs



Why can't I get my e-Learning courses to launch?

Popup Blockers
e-Learning courses will not launch until popup blockers are disabled. Disable your popup blockers by using your browser's "Tools" tab. If you use a search engine toolbar, be sure to disable that popup blocker as well.

Internet Security Setting
Again using the "Tools" tab, choose "Internet Options". Click on the "Security" tab and make sure your internet security level is set to medium.

Java Requirements
For best performance, Transcender recommends using Sun's Java 2 Platform Standard Edition, Version 1.5.0. To download Sun Java, go to www.java.com. If this version of Java is not available, Microsoft's version JVM5.00.3810 can be used.

Internet Security and Firewall Applications
Please be aware that some commercially available internet security applications prevent online courses from loading.

Course Window Opens, but Course Doesn't Load
If you launch a course module and the content browser window opens, but the course itself does not load, follow these steps:

  • clear temporary internet files (Browser » Tools » Internet Options)
  • clear applets from java console (Start » Settings » Control Panel » Java » Temporary Internet Files » Delete Files)
  • search for and delete any netgutil.exe files from your computer
  • If sometime in the past you clicked the "Download and Learn" button on the NETg Learning Studio interface:

  • uninstall Learning Studio and any downloaded courses (Start » Programs » NETg » Uninstall)
  • delete the /skillsb folder from your computer
  • delete the NETg icon from Start » Programs
  • clear temporary internet files (Browser » Tools » Internet Options)
  • clear applets from java console (Start » Settings » Control Panel » Java » Temporary Internet Files » Delete Files)
  • search for and delete any netgutil.exe files from your computer

  • Related links for e-Learning Online Courses:

  • Why can't I get my e-Learning courses to launch?
  • Are there any special requirements for loading e-Learning courses?
  • How do I view a list of all the e-Learning courses I've purchased?
  • When I launch an e-Learning module do I need to accept the trusted applet certificates?
  • Why can't I click the "Start" button immediately after launching an e-Learning module?
  • Do e-Learning courses work with all browsers?
  • After I download my NETg course to my desktop why won't it accept my login ID and password?
  • Why can't I view the bottom or right side of an item in my online course?


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