Transcender :: Customer FAQs

ORDERING & PAYMENT OPTIONS

Payment Options

Checks or money orders in US dollars sent via mail.
If you are an international customer with no credit card, you may use a bank wire transfer.

Online

Retail priced products can be purchased by selecting the exam vendor and track for the practice exam you wish to purchase from the global navigation bar at the top of the screen, then selecting the product or Pak you want from the product list.
Upgrade & promotional priced products can be purchased through the Transcender Club. After joining the Club, check the Club Special Offers page for the desired product. If not found, use the previous step to select the desired product.
Click the radio button for the product delivery option desired (CD-ROM, download, online access) and for the appropriate license type (single-user or workstation licenses are available for online purchase.) Also indicate the order quantity.
Click "Add to Cart".
Online purchases will require a valid credit card.
After filling out the secure purchase forms, you will have the opportunity to download the product.

Phone

FAX/Mail

Select the product or Pak you want from the product list page.
Complete a fax order form or letter detailing the following information:
Payment Information
- Credit Card
  - Credit Card Number
  - Expiration Date
  - Provide Credit Card Authorized Signature
  - Printed Name
- P.O.
  - Valid Company P.O.
  - Credit Check will be done
- Check/Money Order
  - Must be received first
Software Licensing Information
- Name of Authorized User
- Email Address of Authorized User
Shipping Information
- Name
- Address/City/State/Postal Code/Country
- Phone Number (important in case there is a problem with your order)
Billing Information
- Name
- Address/City/State/Postal Code/Country - enter exactly as on credit card statement
- Phone Number
Products
- Item Number
- Description
- CD-ROM, Download or Online product
- Single-User or Workstation License
- Item Price
- Quantity
Subtotal Price
GA residents add 5% for Sales Tax
Total Price

Fax to 770-645-0744. You can also mail to:

Transcender
500 Northridge Road
Suite 240
Atlanta, GA 30350

Please include your phone number when ordering by phone, fax, or mail.

Order Options
Information on how to purchase, request shipping and track your order

FAQs:: CD/Download
Answers to some of your most Frequently Asked Questions about our CD/Download practice exams

FAQs: E-Learning & Virtual Labs
Frequently Asked Questions regarding our e-learning & virtual lab courses

System Requirements
Recommended and minimum requirements