Transcender :: 6 Months Pass Guarantee Policy

Pass the Exam the First Time—Or Your Money Back!

How confident is transcender in the quality of our exam preparation products? So confident, in fact, that we offer an exceptional 6-months Pass-the-First-Time Guarantee on our Transcender Cert practice tests.

How Does It Work?
If you buy a Transcender Cert practice test and fail the corresponding exam within 6 months of activation, simply return the product to us for a full, no-hassle refund.

Taking a Microsoft Exam?
Microsoft is offering a Second shot for their exams. When you register to take an MCP exam between July 12, 2015, and January 12, 2016, you become eligible for a free retake if you don't pass . You have 30 days from the date you took the initial exam to schedule a retake. To schedule your retake, sign in, select your exam from the exam list, and click Schedule now for free. Learn more today about Microsoft's Second Shot.

Terms and Conditions*
Below are some things to note before claiming our Pass-the-First-Time Guarantee.

  • Limited time only all Microsoft Pass-the-First-Time Guarantee requests must accompany two failing score reports from the date of purchase of our exam prep materials.
  • Shipping costs are non-refundable.
  • Applies only to single user-licensed Transcender Individual Exams and Transcender Practice Exam Paks that are purchased directly from
  • Guarantee period covers 6-months within date of system key issuance. Exam failures that occur before this date do not qualify for the guarantee.
  • Claimant must be the registered user of the Transcender product.
  • If the purchase is a Transcender Practice Exam Pak containing multiple practice exams, the 6-months guarantee period applies to each exam.
  • Returns must be postmarked no later than 10 days after your failing score report date. A restocking fee of 10% is applicable to all returns.
  • Does not apply to workstation license, LAN licenses, study guide or eLearning purchases, or test voucher purchases.
  • All refunds pursuant to the Pass-the-First-Time Guarantee will be prorated to reflect any Pak, Suite, or discounted pricing.
  • When you claim our Pass-the-First-Time Guarantee, all downloaded products must be deleted and all copies destroyed.

Additionally, if you received promotional products with your purchase of a Transcender license and wish to claim the Pass-the-First-Time Guarantee, all promotional offers are forfeited. Any products retained by you revert to the individual single-user license price. Transcender will credit the remaining amount due based on the individual license prices.

Kaplan's 6-months Pass-the-First-Time Guarantee is a statement of our absolute confidence in our product—and our commitment to your satisfaction. To maximize your chances of passing the certification exam the first time you take it, we strongly recommend that you have experience with the technology you are certifying on, coupled with one of our Transcender products.

To Claim Our Guarantee
In the unlikely event you need to claim our Pass-the-First-Time Guarantee, simply complete our downloadable form and mail it back to us along with the product (including original CD) and a copy of your failing score report. Please see the form for more details.

DOWNLOAD THE FORM NOW | Adobe Acrobat PDF form.

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